Terms of Service

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. Additionally, when using this website's particular services, you shall be subject to any posted guidelines or rules applicable to such services.

2. Description of Services

Bolshterzi provides information, guidance, and assistance services related to UK pensioner benefits, including:

Benefit eligibility assessments
Application form completion assistance
Appeals and review support
Information about housing and utility benefits
Ongoing benefit review services

3. User Responsibilities

By using our services, you agree to:

Provide accurate information: All information provided to us must be true, accurate, current, and complete

Update information promptly: Notify us of any changes to your circumstances that may affect your benefits

Cooperate with requests: Provide requested documentation and information in a timely manner

Comply with regulations: Adhere to all applicable benefit rules and regulations

4. Service Limitations

Please understand that:

We provide guidance and assistance but cannot guarantee benefit approval
Final decisions on benefit claims rest with the relevant government agencies
Our services are advisory in nature and based on current regulations
Benefit rules and eligibility criteria may change without notice
We cannot provide legal advice but can refer you to appropriate legal services

5. Fees and Payment Terms

Free Services

Initial consultations and basic eligibility assessments are provided free of charge

Paid Services

Comprehensive assistance services are subject to agreed fees, clearly outlined before engagement

6. Confidentiality

We are committed to protecting your privacy and confidentiality:

All personal information will be handled in accordance with our Privacy Policy
Information will only be shared with your explicit consent or as required by law
We maintain secure systems to protect your data
Staff are trained in confidentiality requirements and data protection

7. Limitation of Liability

While we strive to provide accurate and helpful services:

Important Disclaimer

We cannot be held responsible for decisions made by benefit agencies
Our liability is limited to the fees paid for our services
We exclude liability for indirect or consequential losses
Nothing in these terms affects your statutory rights as a consumer

8. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of Bolshterzi and is protected by copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

9. Termination

Either party may terminate the service relationship at any time:

You may cease using our services at any time
We may terminate services if these terms are breached
Outstanding fees remain payable upon termination
Confidentiality obligations survive termination

10. Dispute Resolution

1

Direct Contact

Contact us directly to resolve any concerns or disputes

2

Written Complaint

Submit a formal written complaint if initial contact doesn't resolve the issue

3

Independent Mediation

Seek independent mediation or advice if needed

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated "Last Modified" date. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

12. Governing Law

These terms shall be governed by and construed in accordance with English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

Contact Information

If you have questions about these Terms of Service, please contact us:

Email: [email protected]

Phone: 0800 123 4567

Address: 123 Pensioner Support Lane, London, UK EC1A 1BB

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