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Privacy Policy

How we collect, use, and protect your personal information

Last updated: September 15, 2025

At Bolshterzi, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the website includes:

Personal Data

When you contact us or use our services, we may ask for personal information such as:

  • Name and contact information (email address, postal address, telephone number)
  • Age and date of birth
  • Financial information relevant to benefit assessments
  • Housing and living situation details
  • Health information relevant to benefit eligibility
  • Other information you voluntarily provide to us

Website Usage Data

We may automatically collect certain information when you visit, use, or navigate the website:

  • Log and usage data (IP address, browser type, operating system)
  • Device data (computer or mobile device information)
  • Location data (general location information)
  • Website interaction data (pages visited, time spent, clicks)

How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below:

Service Provision

To provide benefit assessment, application assistance, and ongoing support services

Communication

To contact you regarding your enquiries, applications, and service updates

Legal Compliance

To comply with legal obligations and regulatory requirements

Information Sharing and Disclosure

We may share your information in the following situations:

Government Agencies: When required to process benefit applications or appeals on your behalf
Service Providers: With third-party vendors who perform services on our behalf
Legal Requirements: When required by law or to protect our rights and interests
Your Consent: With your explicit consent for specific purposes

Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

Security Measures Include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and user authentication
  • Staff training on data protection and privacy
  • Secure disposal of personal information when no longer needed

Your Data Protection Rights

Under UK data protection law, you have rights including:

Access

Request copies of your personal data

Rectification

Request correction of inaccurate data

Erasure

Request deletion of your personal data

Restriction

Request restriction of processing

Objection

Object to processing of your data

Portability

Request transfer of your data

Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the website to help customize the website and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Email: [email protected]
Phone: 0800 123 4567
Address: 123 Pensioner Support Lane, London, UK EC1A 1BB
Bolshterzi

Supporting UK pensioners with benefit guidance and housing assistance since 2009.

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